Frequently Asked Questions


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There are several reasons why you should try oolong tea:

  • The broad range of taste profile: The broad range of fermentation levels (from 15 to 85) means the huge differences in tastes. As well as the roasting.
  • The "oil-cutting" power: Even though the catechins (antioxidant) in oolong tea is not as high as in green tea, the effect on reducing the body fat, especially in your belly, is significant than green tea.
  • The "warm-based" tea: It is the tea for (almost) every people. Green tea is "cold-based" tea that sometimes causes you unpleasant feelings like nausea or stomachache. Frankly speaking, even though it contains the most antioxidant, it is not the tea for everyone.
    Oolong tea, on the other hand, is mild for our body and also has many scientifical proofs of its anti-inflammatory and anti-aging effects.

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We source all our tea from the independent tea farmers who work for their own family tea business for decades in Taiwan. Clarity, as their front face outside of Taiwan, we only select the teas which are not only tasty but also receive the national food safety certifications from the Taiwanese government. Most of our suppliers are either organic tea farms or on their transition period (about 7 years).They only produce a few hundred kilograms of tea every season. Because of the small scale production and the strong domestic demands, it is a burden for them applying for costly organic certifications from international organizations.The use of pesticides and chemicals directly hurts the farmers themselves before selling to the markets, the pesticide-free movement is already happening. The farmers, their families, and our family are also drinking that tea every day. Transparency and ethics are our core values in Clarity Taiwan Tea. 

Restricted shipping due to COVID-19, please check this page for further info. 

Europe

Austria,
Belgium, Bulgaria,
Croatia, Czech Republic, Canada
Denmark,
Finland, France,
Germany, Greece,
Hungry,
Italy,
Luxembourg,
Netherlands, Norway,
Poland, Portugal,
Romania,
Sweden, Switzerland, Slovakia, Spain
The United Kingdom, The United State

Middle East

Egypt
Jordan
Oman
Saudi Arabia,
Turkey,
United Arab Emirate

Asia

Philippines, Taiwan, Thailand

Can't find your country? Contact us on WhatsApp or shot up an email. Let's see what we can do for you.

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Restricted shipping due to COVID-19, please check this page for further info.

We ship all our products from Germany and Taiwan, but don’t worry about the crazy international shipping cost, we charge a flat rate. 

CountryStandard ShippingExpress ShippingFree Shipping
Germany3.20 EUR12 EUR35 EUR
EU-zone6 EURX - Not supported60 EUR
UAE20 AED35 AED200 AED
Middle East30 AED65 AED350 AED

Important notice:

  • The shipping rate might not be an integer in UAE dirham.
  • We kindly ask that please DO NOT provide us with a Post Office Box address, or to the address which doesn’t show your name on the doorbell. There’s a high chance that might cause misdelivery.
  • It is possible to send to your workplace or the residential building (in UAE), where someone is available to receive for you. Please noted the detailed information during your checkout if you choose these methods.

Standard shipping time

  • To Germany: from 2 to 5 working days
  • To EU-zone: from 4 to 7 working days
  • To the Middle East: from 2 to 5 working days

 

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You have the right to cancel your order.
Please read "Cancellation" under our Term & Conditions and contact us within 48 hours from the time of your purchase.

Cancellation 

For our customers in Europe and in the Middle East:
Under the EU Directive 97/7/EC on consumer protection in the context of distance sales contracts (the “Directive”) as implemented in your country, you have the right to cancel your contract with us within 14 working days on the date which you ordered the products.

The cancellation of the service and sales contract could only be initiated when there’s any irrevocable damage and with valid reason approved by You & Tea Living Ltd.

Please contact us for the required assistance if you have any dissatisfaction with our products. We will be more than happy to assist you.

Termination

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

© You & Tea. All Rights Reserved

All the fragile products will be carefully wrapped before sending to your doorstep. We sincerely hope every customer can have a great shopping experience with us. You can read our Terms & Conditions for more details.

We accept this list of damaged item:

  • Broken packaging of the tea.
  • Broken teawares.

How to solve this?

(1) Please take photos of the broken products and our original packaging.
(2) Send the photos within 48 hours so that we can identify the issue. Either use our contact form or whatsapp us.
(3) We will contact you for the next step.