FAQs

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My product is damaged when I received.

All the fragile products will be carefully wrapped before sending to your doorstep. We sincerely hope every of our customer can have a great shopping experience with us. You can read our Terms & Conditions for more details.

How to solve this?

(1) Please take photos of the broken products and our original packaging.
(2) Send the photos within 48 hours so that we can identify the issue.
(3) We will contact you for the next step.

Where is your location?

WHERE IS YOUR LOCATION?

We are an UK company based in UAE since November 2019. But we were in Berlin where we hosted several private/open tea events before moving to a new country.

It doesn’t mean we leave Europe entirely. You can still order from us like before, our team is still dispatching parcels for you from Berlin as well as UAE.

To save your time on waiting, there are some products only available in Europe or in UAE. Please use our filter for selecting. Visit our SHOP

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My product is damaged when I received.

All the fragile products will be carefully wrapped before sending to your doorstep. We sincerely hope every of our customer can have a great shopping experience with us. You can read our Terms & Conditions for more details.

How to solve this?

(1) Please take photos of the broken products and our original packaging.
(2) Send the photos within 48 hours so that we can identify the issue.
(3) We will contact you for the next step.

Where is your location?

WHERE IS YOUR LOCATION?

We are an UK company based in UAE since November 2019. But we were in Berlin where we hosted several private/open tea events before moving to a new country.

It doesn’t mean we leave Europe entirely. You can still order from us like before, our team is still dispatching parcels for you from Berlin as well as UAE.

To save your time on waiting, there are some products only available in Europe or in UAE. Please use our filter for selecting. Visit our SHOP

Do you have the limit of minimum order?

Most of our tea are sell in 15 to 20 grams per pack for the freshness and your convenience. For your full experience, we suggest you to start with our tea baby set which has two types of tea and an easy-to-use teapot.

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Curabitur eget leo at velit imperdiet vague iaculis vitaes?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer fringilla, orci sit amet posuere auctor, orci eros pellentesque odio, nec pellentesque erat ligula nec massa. Aenean consequat lorem ut felis ullamcorper posuere gravida tellus faucibus. Maecenas dolor elit, pulvinar eu vehicula eu, consequat et lacus. Duis et purus ipsum. In auctor mattis ipsum id molestie. Donec risus nulla, fringilla a rhoncus vitae, semper a massa. Vivamus ullamcorper, enim sit amet consequat laoreet, tortor tortor dictum urna, ut egestas urna ipsum nec libero. Nulla justo leo, molestie vel tempor nec, egestas at massa. Aenean pulvinar, felis porttitor iaculis pulvinar, odio orci sodales odio, ac pulvinar felis quam sit.

Curabitur eget leo at velit imperdiet viaculis vitaes?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur eget leo at velit imperdiet varius. In eu ipsum vitae velit congue iaculis vitae at risus. Nullam tortor nunc, bibendum vitae semper a, volutpat eget massa.

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My product is damaged when I received.

All the fragile products will be carefully wrapped before sending to your doorstep. We sincerely hope every of our customer can have a great shopping experience with us. You can read our Terms & Conditions for more details.

How to solve this?

(1) Please take photos of the broken products and our original packaging.
(2) Send the photos within 48 hours so that we can identify the issue.
(3) We will contact you for the next step.

Where is your location?

WHERE IS YOUR LOCATION?

We are an UK company based in UAE since November 2019. But we were in Berlin where we hosted several private/open tea events before moving to a new country.

It doesn’t mean we leave Europe entirely. You can still order from us like before, our team is still dispatching parcels for you from Berlin as well as UAE.

To save your time on waiting, there are some products only available in Europe or in UAE. Please use our filter for selecting. Visit our SHOP

Do you have the limit of minimum order?

Most of our tea are sell in 15 to 20 grams per pack for the freshness and your convenience. For your full experience, we suggest you to start with our tea baby set which has two types of tea and an easy-to-use teapot.

Show Archive Link

My product is damaged when I received.

All the fragile products will be carefully wrapped before sending to your doorstep. We sincerely hope every of our customer can have a great shopping experience with us. You can read our Terms & Conditions for more details.

How to solve this?

(1) Please take photos of the broken products and our original packaging.
(2) Send the photos within 48 hours so that we can identify the issue.
(3) We will contact you for the next step.

Where is your location?

WHERE IS YOUR LOCATION?

We are an UK company based in UAE since November 2019. But we were in Berlin where we hosted several private/open tea events before moving to a new country.

It doesn’t mean we leave Europe entirely. You can still order from us like before, our team is still dispatching parcels for you from Berlin as well as UAE.

To save your time on waiting, there are some products only available in Europe or in UAE. Please use our filter for selecting. Visit our SHOP